Doufexis Travel Services policy is determined by the desire to provide tourist services (road transport) always in accordance with the requirements of its customers, market and competition conditions, applicable legislation, the modern know-how, the operational control capabilities and other factors related to the company’s business position in the Greek market. The company’s strategic orientation has been designed with the aim of:
• Instant customer service.
• The provision of tourist services of consistent high quality standards.
• Road transport safety.
• The protection of the environment and the minimization of its environmental footprint.
• The compliance with legal and other regulatory requirements relevant to the company’s activities.
• The permanent development of the company by utilizing cutting-edge technologies.
• Maintaining the company’s leading position in the road transport sector.
Company’s Management is committed to:
• Providing all necessary means and resources for the continuous and uninterrupted operation of the Integrated Management System and the continuous improvement of its performance.
• To set measurable goals on an annual basis for all processes in order to ensure continuous improvement and compliance with all standards.
• To establish, monitor the implementation progress and review its objectives and targets and the plans to achieve them.
Company’s objectives and goals are based on:
• The analysis of risks and opportunities and the definition of actions to address threats and exploit opportunities.
• Implementing monitoring, measurement and evaluation programs for critical parameters, in order to ensure the improvement of environmental performance and road safety.
• Establishing criteria for the determination, evaluation and management of environmental aspects arising from the exercise of its activities.
• Staffing the company with well-trained and qualified personnel.
• Equipping the company with modern, comfortable and safe means of transport.
• Selecting reliable external providers.
• Recording and reducing any failures
• Continuous improvement of the Unified Management System.
• Continuous efforts to standardize the services provided in a way that promotes and ensures the provision of friendly and effective service and the development of harmonious cooperation with customers, external providers and all interested parties.
The approach of Doufexis Travel Services is expressed through the company’s Integrated Management System, which complies with the internationally recognized standards EN ISO 14001:2015 and EN ISO 39001:2012.
Company’s Management is committed to ensuring that:
• Its policy is known and understood by all staff and available to interested parties.
• To be reviewed for its continued suitability.
• To provide all the necessary means for the continuous and uninterrupted operation of the System and its continuous improvement.
Finally, company’s Management is committed to complying with all institutional and regulatory standards for the environment and road safety as well as the laws and regulations related to its operation and the services it provides.
General Manager
Charalambos Doufexis